FAQ

Postage costs
UK postage is free.
EU tracked airmail is £5 per order.
Worldwide tracked airmail is £10 per order.

How quickly do you post?
Most orders are shipped within 24 hours.

How do you send international orders?
We use tracked airmail for all orders.

How quickly will I get my goods?
Usually 2-3 days in UK, 3-5 days in most of Europe, 4-7 days in remote Europe and 7-10 days for Australia, Eastern Europe, Asia and USA/Canada. This is NOT a guarantee however! Once a month something gets held up in customs for a random spot-check and then it turns up 2-8 weeks later. Sadly there is nothing we can do about this.

Do I have to pay customs duty / import tax?
This varies by country. Please check your local rules. We always include documents stating the price paid to ensure fast customs clearance.

Do I get a warranty?
Yes. All our products have a 5 year warranty. This excludes fair wear and tear, abuse, and misuse. However, even if your item has been misused, or is out of warranty, we will always offer a repair for a fair fee wherever possible. We stand by our customers.

Is it safe to shop here?
It's all handled by PayPal. Your card data is fully encrypted by a world-class organisation and backed by their guarantee.

Do you do custom shop?
Generally no, sorry, it's just too time-consuming and we'd have to charge you a scary amount of money. We do love to hear your ideas and they often do influence our designs, so feel free to contact us by email, on facebook or however works for you. Or if you really do have money to burn and a genuinely exciting and original idea that intrigues me, then okay, I could make an exception.

Is your packaging eco-friendly?
We try! We mainly use cardboard and paper packaging. Sometimes we use recylable plastics and foam.

Are your products really 'Made in Britain'?
Absolutely. In Manchester. By skilled technicians on a bench, quite often by me, the boss, because I really enjoy my work!

Can I have a free pedal in exchange for promoting you?
Get in touch! Unlike many bigger companies we do send out genuine freebies but we get a lot of people asking so you'll have to give us a convincing reason, such as having a really good youtube channel or being willing to add our logo to your tour banner.

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